Privacy Policy

At PharmCOACH, we are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit www.pharmcoach.uk, create an account, purchase a mock examination or join our waiting list.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Depending on how you interact with PharmCOACH, we may collect the following information:

Personal and Account Information

• Full name and email address
• Trainee GPhC registration number, where requested
• Training location, sector and examination sitting
• Account authentication and verification information

Payment Information

• Payment confirmation and transaction identifiers
• Stripe checkout session and payment reference IDs
• Purchase and transaction records

Payments are processed securely through Stripe. PharmCOACH does not directly collect or store your full payment card details.

Examination Information

• Examination responses and submitted answers
• Examination scores, results and progress
• Feedback, enquiries and support communications

Waiting List Information

• Email addresses voluntarily submitted to receive updates about the PharmCOACH platform and future mock examinations

2. How We Use Your Information

We collect and process personal information to:

• Create, verify and manage PharmCOACH accounts
• Process payments and confirm examination purchases
• Provide access to purchased mock examinations
• Record examination responses and generate results
• Communicate important examination information, including payment confirmations, access instructions and results availability
• Respond to enquiries and provide customer support
• Maintain the security, functionality and reliability of our platform
• Send updates about future mock examinations and the launch of PharmCOACH where you have opted in or another lawful marketing basis applies

We process personal data where necessary to fulfil our contractual obligations, comply with legal requirements, pursue legitimate business interests or where you have provided consent, as appropriate.

3. Third-Party Service Providers

We use trusted third-party providers to support the operation and delivery of our services.

These include:

• Stripe: Secure payment processing and transaction management.
• Supabase: Account authentication, database management and secure storage of examination information.
• Website Hosting Providers: Hosting and maintaining the PharmCOACH website.
• Email Service Providers: Delivering account verification emails, examination notifications and other authorised communications.

These providers only receive access to the information necessary to perform their respective services.

We do not sell your personal information to third parties.

4. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain examination records, resolve enquiries and meet applicable legal obligations.

Examination responses, results and account information may be retained following an examination to allow participants to review their performance and access relevant educational materials.

Payment and transaction records may be retained for longer periods where required for accounting, taxation or other legal obligations.

Waiting list information is retained until you unsubscribe, request its deletion or it is no longer required for its original purpose.

You may request the deletion of eligible personal information at any time by contacting us.

5. Email Communications

We may contact you with essential communications relating to your PharmCOACH account or purchased examinations, including payment confirmations, account verification, examination access and results notifications.

If you subscribe to our waiting list or marketing communications, we may also send updates regarding upcoming mock examinations, educational resources and the launch of the full PharmCOACH platform.

You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

Opting out of marketing communications will not prevent you from receiving essential messages relating to your account or purchased services.

6. Your Data Protection Rights

Under applicable UK data protection legislation, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, where applicable
• Object to or request restrictions on certain processing activities
• Withdraw consent where processing relies on your consent
• Request the transfer of eligible personal data

To exercise any of these rights, please contact info@pharmcoach.uk using the email address associated with your account.

Certain information may need to be retained where required by law or for legitimate legal purposes.

You also have the right to raise a concern with the Information Commissioner's Office (ICO) at www.ico.org.uk.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Our platform uses third-party infrastructure and payment processing services designed to support secure handling of personal information.

While we take appropriate precautions, no online service or data transmission method can be guaranteed to be completely secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

Any updates will be published on this page, together with a revised effective date.

9. Contact Information

For any questions about this Privacy Policy or how your personal information is handled, please contact:

PharmCOACH
Email: info@pharmcoach.uk
Website: www.pharmcoach.uk

For additional information about purchasing and participating in our mock examinations, please refer to our Terms and Conditions and Refund Policy.