Refund Policy

This Refund Policy outlines the conditions under which refunds may be requested for PharmCOACH mock examinations purchased through www.pharmcoach.uk.

We aim to ensure that our refund process is fair, transparent and straightforward.

1. Examination Fees

The PharmCOACH mock examination is available for a one-time payment of £5, providing access to Paper 1 (Calculations) and Paper 2 (Clinical).

The examination is scheduled for Saturday, 7 November 2026, with access available from 9:00 am until 11:59 pm (UK time).

2. Refunds Before the Examination

Participants may request a full refund of £5 before 9:00 am (UK time) on Saturday, 7 November 2026.

Refund requests must be submitted by email to info@pharmcoach.uk before this deadline.

No explanation or justification is required when requesting a refund within this period.

3. Refunds After the Examination Opens

Once the examination becomes available at 9:00 am (UK time) on Saturday, 7 November 2026, refunds will generally no longer be offered for cancellations or non-attendance, subject to applicable statutory consumer rights.

This applies regardless of whether a participant has started, completed or accessed either examination paper.

PharmCOACH mock examinations are scheduled digital assessments with a defined availability period, rather than open-ended educational subscriptions.

Nothing in this policy excludes or restricts your statutory consumer rights.

4. Duplicate Payments

If a participant is charged more than once for the same examination using the same email address, any duplicate payment will be refunded in full.

Where duplicate transactions are identified, we will arrange a refund to the original payment method.

If you believe you have been charged incorrectly, please contact us.

5. Technical Issues

If a technical issue attributable to PharmCOACH prevents you from accessing or completing your purchased examination, please contact us with details of the issue.

We will review the circumstances and provide an appropriate resolution, which may include restoring access or issuing a refund where applicable.

6. How to Request a Refund

To request a refund, please contact:

Email: info@pharmcoach.uk

Please submit your request using the email address associated with your purchase so we can verify your transaction.

Approved refunds will be processed through Stripe and returned to the original payment method. The time taken for funds to appear may vary depending on your bank or payment provider.

7. Additional Information

By purchasing a PharmCOACH mock examination, you acknowledge that you have been provided with access to this Refund Policy.

For further information regarding your purchase, examination participation and personal information, please review our:

• Terms and Conditions
• Privacy Policy

For any additional enquiries, contact info@pharmcoach.uk.